Skip to main content

Email Fraud

Beware Fraudulent Emails

The subject line of the email states: "Unauthorized ACH Transaction." The e-mail includes a link that redirects the individual to a fake Web page and contains a link which is almost certainly an executable virus with malware. Do not click on the link. Both the e-mail and the related website are fraudulent.

Be aware that phishing e-mails frequently have links to Web pages that host malicious code and software. Do not follow Web links in unsolicited e-mails from unknown parties or from parties with whom you do not normally communicate, or that appear to be known but are suspicious or otherwise unusual.

If malicious code is detected or suspected on a computer, consult with a computer security or anti-virus specialist to remove malicious code or re-install a clean image of the computer system. Always use anti-virus software and ensure that the virus signatures are automatically updated.

Ensure that the computer operating systems and common software applications security patches are installed and current.

Be alert for different variations of fraudulent e-mails.

= = = = = Sample E-mail = = = = = =
From: Information
Sent: Thursday, July 22, 2017 8:27 AM
To: Doe, John
Subject: Unauthorized ACH Transaction
Dear bank account holder,
The ACH transaction, recently initiated from your bank account, was rejected by the Electronic Payments Association. Please review the transaction report by clicking the link below: Unauthorized ACH Transaction Report

Internet/Email Fraud Alert

Unfortunately, there are on-going multiple email fraud attempts, known as "Phishing", that are initiated via email sent to members of the general public that appear to be from different banks and credit unions. This scam email asks for the recipient to click on a link to verify their account registration. If the recipient proceeds to do so, the link directs them to a false website and asks for their credit union account number and PIN, along with other personal information.

Nova CU does not ask members for personal information such as your account number, address, social security number etc. Anyone who receives an email that appears to be from Nova CU and asks for account information should consider it to be a fraudulent attempt to obtain their personal account data for an illegal purpose and should not follow the instructions in the email.

If you have responded to an e-mail and provided any confidential account information, please notify us immediately.

If you feel that you have received a fraudulent phishing email from Nova CU, please forward the entire email message to

Additionally, you can file formal complaints concerning any suspected fraudulent email with the Internet Fraud Complaint Center (IFCC) at The IFCC is a partnership between the Federal Bureau of Investigation, and the National White Collar Crime Center.