ZIP24

ZIP24

With a Phone and a Personal Identification Number (PIN), your Nova CU account information is never more than a telephone call away. ZIP24 provides you with secure access to your accounts 24 hours a day, 7 days a week.

Best of all ZIP24 is safe and confidential:

  • Only you have access to your password/PIN
  • Transactions can be made only between your own accounts
  • Transfers can't be made to someone else's account

To access ZIP24 call your local branch number or the ZIP24 line at 800-865-0445 option 4 anytime, anywhere.

You may also access ZIP24 thru your local branch phone number — just listen to the menu for the number to press to access ZIP24.

Update! ZIP24 is now Voice-Activated!

With our new upgrade, you can use voice commands instead of pressing buttons to get your Nova CU account information through your phone. If you prefer to continue to use your fingers, that's ok too!

IMPORTANT:
If you prefer to continue to press your commands, there has been a slight change in the menu codes. Please listen carefully when you call in. The new codes are listed below. Call your local branch number to access ZIP24 or the ZIP24 line at 800-865-0445 option 4 anytime, anywhere.

Southern Select members: Directions for setting up your ZIP24 access:

  1. Call your local branch phone number (or 800.865.0445) and press 4 for ZIP24.
  2. Press 1 for touch-tone access.
  3. Press 1 for account balance.
  4. It will ask you for your member number.
  5. ZIP24 will state that you do not have a PIN and will ask you to enter your full Social Security Number.
  6. It will then ask you to choose a 4 digit PIN.
  7. Then you will be asked to re-renter your PIN. You're good to go!
Service Codes for Push Button Option
CodeAction
0Member Service
#Repeat Menu
*Previous Menu
1Account Balance
Choose Account Type: Checking, Savings, CD/IRAs
Choose: Available Balance, Last Deposit, Date of Last Deposit
2Account History
Choose Account Type: Checking, Savings, CD/IRAs
Choose Last 5 transactions, Check Number (for checks cleared), Date, Amount, ATM Transactions, Withdrawals, Deposits
3Funds Transfer Activities
Transfer Funds, Hear Existing Scheduled Transfers, Delete a Scheduled Transfer
4Share Withdrawals
5ATM and Debit Card Management (press 1 for Card Services)
Activate a card, Deactivate a card OR REPORT A CARD LOST OR STOLEN, Reorder a current card* (*Please Call Credit Union for a NEW card)
6Make a payment
Loans
7Additional Options
Stop a payment, Change Zip24 PIN
8Future Dated Transactions (ACH deposits that have not been posted to your account yet)
Press # after Member Number and Member PIN to speed up access!!!

Account Balance Options

Checking/Savings

  • Available Balance
  • Amount of Last Deposit
  • Date of Last Deposit
  • Prior YTD Dividends

CD/IRA

  • Available Balance
  • Interest Rate
  • Maturity Date
  • Last Dividend Amnt
  • YTD Dividends
  • Prior YTD Dividend

Savings Clubs

  • Available Balance
  • Amount of Last Deposit
  • Date of Last Deposit
  • Maturity Date
  • Prior YTD Dividends

Loans

  • Available Balance
  • Next Payment Date
  • Next Payment Amnt
  • Last Payment Date
  • Last Payment Amnt
  • Maturity Date
  • Past Due Amnt
  • Payoff Amnt