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Contact Us

We're Here to Help

We are here to answer your questions and address your concerns. Speak to a Member Relations Specialist in person or via phone, connect with us on Facebook or Twitter, or contact us online. Don't forget to sign up for email updates.

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Member Service Call Center

Our Member Service Call Center is open 24/7 during the evenings, weekends and most holidays. General information, account information and password assistance is available through the Call Center. Call any branch phone number or 800-865-0445 to speak to a representative.

Get Pre-Approved for a Loan over the Phone!

No time to come by a branch? No laptop at home? Just call us to get pre-approved for a loan! Call any branch phone number or 800-865-0445 to speak to a Nova representative.

Contact us online

Do not include sensitive information such as social security numbers or account numbers as this is not a secure form of communication.

Contact Information
  1. e.g.
  2. e.g. (704) 392-3418
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Lost or Stolen Cards

To Report a lost or stolen ATM/Debit Card, call your local branch OR (800) 865-0445 and press "5" and then press "2" (for credit) or "3" (for debit).

Employees & Staff

Did you know? Call your local branch number and press the extension for anyone you need to speak with, no matter where they are located — just press # on your keypad and then spell the person’s name.