Skip to main content

Contact Us

We're Here to Help

We are here to answer your questions and address your concerns. Speak to a Member Relations Specialist in person or via phone, connect with us on Facebook or Twitter, or contact us online. Don't forget to sign up for email updates.

Looking to activate Secure Checking? Click Here.

Member Service Call Center

Our Member Service Call Center is open 24/7 during the evenings, weekends and most holidays. General information, account information and password assistance is available through the Call Center. Call any branch phone number or 800-865-0445 to speak to a representative.

Get Pre-Approved for a Loan over the Phone!

No time to come by a branch? No laptop at home? Just call us to get pre-approved for a loan! Call any branch phone number or 800-865-0445 to speak to a Nova representative.

Contact us online

Do not include sensitive information such as social security numbers or account numbers as this is not a secure form of communication.

Contact Information
  1. e.g. yourname@domain.com
  2. e.g. (704) 392-3418
Comments
Stop the SPAM!

Lost or Stolen Cards

To Report a lost or stolen ATM/Debit Card, call your local branch OR (800) 865-0445 and press "4" for Zip24 and then press "5" again for the ATM/Debit Card Menu. To Report a lost or stolen VISA CREDIT Card: 800-808-7230. After Hours Call: 800-991-4964.

Employees & Staff

Did you know? Call your local branch number and press the extension for anyone you need to speak with, no matter where they are located — just press # on your keypad and then spell the person’s name.