We're Here to Help
We are here to answer your questions and address your concerns. Speak to a Member Relations Specialist in person or via phone, connect with us on Facebook or Twitter, or contact us online. Don't forget to sign up for email updates.
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Member Service Call Center
Our Member Service Call Center is open 24/7 during the evenings, weekends and most holidays. General information, account information and password assistance is available through the Call Center. Call any branch phone number or 800-865-0445 to speak to a representative.
Get Pre-Approved for a Loan over the Phone!
No time to come by a branch? No laptop at home? Just call us to get pre-approved for a loan! Call any branch phone number or 800-865-0445 to speak to a Nova representative.
Lost or Stolen Cards
To Report a lost or stolen ATM/Debit Card, call your local branch OR (800) 865-0445 and press "4" for Zip24 and then press "5" again for the ATM/Debit Card Menu. To Report a lost or stolen VISA CREDIT Card: 800-808-7230. After Hours Call: 800-991-4964.
Employees & Staff
Did you know? Call your local branch number and press the extension for anyone you need to speak with, no matter where they are located — just press # on your keypad and then spell the person’s name.