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We are here to answer your questions and address your concerns. Speak to a Member Relations Specialist in person or via phone, connect with us on Facebook or Twitter, or contact us online. Don't forget to sign up for email updates.

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Contact us online

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Contact Information
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  2. e.g. (704) 392-3418
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Lost or Stolen Cards

To Report a lost or stolen ATM/Debit Card, call your local branch OR (800) 865-0445 and press "4" for Zip24 and then press "5" again for the ATM/Debit Card Menu. To Report a lost or stolen VISA CREDIT Card: 800-808-7230. After Hours Call: 800-991-4964.

Employees & Staff

Did you know? Call your local branch number and press the extension for anyone you need to speak with, no matter where they are located — just press # on your keypad and then spell the person’s name.